Product Discovery

The theory, practice, and tools to help you discover high-impact products.

Your Customers Are Not Always Right

When talking to product managers, company leaders, and customer-facing folk, a common belief surfaces: if enough customers (b2c), or an important customer (b2b) ask for something, then we should build it. This axiom is reflected in prioritization discussions as well as in many product management tools that rank ideas by “customer votes”.  Customer feedback, whether it […]

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Is Your Company Evidence-Guided?  

As I teach evidence-guided product development I encounter two types of reactions. Most people realize that their company is caught in a vicious cycle of plan-and-execute that heavily relies on opinions, consensus, and HiPPO. But when presented with the alternative — using research, experimentation, building product through discovery and delivery — various types of objections

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The Build-Measure-LooksGood Loop

Experimentation is becoming more commonplace, but this positive development is often hampered by a common problem. I see company after company testing product ideas with users and customers, collecting the results, but then failing to take meaningful action — no parking of ideas or pivoting. I call this the Build-Measure-LooksGood! loop. Why is this happening?

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Product Discovery In Reality

These days everyone seems to be talking about transformation, product-based development, and discovery. And yet, I find that many people support these concepts in principle, but can’t truly believe they can work in their companies. They see them as theory, something very futuristic, hard to do, and abstract. I disagree, but instead of giving you

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Think Learning, Not Experiments

I regularly meet teams that carry a heavy burden of guilt—they don’t experiment as much as they should. They aspire to build-measure-learn, but they mostly design-build-launch. They wish to run dozens of experiments per month, but barely squeeze-in one per quarter (and even that is typically a late-stage “MVP”.)  Both the teams and their managers

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Stop Obsessing Over Development Velocity, Focus on This Instead

An awful lot of effort is going these days into boosting product teams’ productivity: getting them to burn those story points faster, deliver the planned scope in every sprint and cycle, and generally ship more stuff, faster. The term “development velocity” is often thrown around by executives, but what they’re actually aiming for is upping

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