The latest wave of GenML tools is truly remarkable. I believe all creative work is going to be impacted, including product management. But in what way? One answer is already on offer. In recent months Twitter and LinkedIn have been flooded with “definitive” lists of ChatGPT prompts designed to produce product artifacts: Objectives and Key […]
On GenML, Artifacts, and Product Management Read More »
Many companies consider the Net Promoter Score their most important customer metric. In the first article in the series we saw how NPS, created 20 years ago, grew in popularity and turned into the default tool to measure customer-sentiment and to collect customer feedback. But many experts doubt that NPS is indeed the right tool
NPS – Helpful or Harmful? (part 2) Read More »
NPS has gained a status of one-metric-that-matters that it likely doesn’t deserve. Here’s some of the untold story of NPS.
Net Promoter Score – Helpful or Harmful? (part 1) Read More »
It’s no secret that many companies struggle with Objectives and Key Results. As I wrote before, a very common problem is setting goals for outputs — work to do — rather than for outcomes — positive changes to achieve. This turns OKR into an expensive work planning process, and may lead to nasty side-effects such
From Outputs to Outcomes: Bridging the Four Gaps Read More »
Like it or not, many of us are working in feature factories . We’re churning out feature after feature, trying to deliver on a roadmap. To some that’s just how it’s supposed to be, but for others Feature Factory became the banner term for all that’s wrong with traditional product development. Why are we
Feature Factories vs. Value Generators Read More »
I recently met a product team, let’s call it Team Red, who is developing a new product in an established, traditional industry. On the surface Team Red has it all: it is cross-functional, fully-staffed, well-funded, working towards clear business goals, and is empowered to make decisions. And yet as we sat down to talk, I
The Illusion of False Predictability Read More »
Product Management has been around for a good 40 years, but many companies are still figuring out the basics, including the role of PMs, their reporting line, and relationship with other disciplines. Getting these things wrong can waste a lot of your product management resources and frustrate both the PMs and the people working with them. In
Three Common PM Role Antipatterns Read More »
Experimentation is becoming more commonplace, but this positive development is often hampered by a common problem. I see company after company testing product ideas with users and customers, collecting the results, but then failing to take meaningful action — no parking of ideas or pivoting. I call this the Build-Measure-LooksGood! loop. Why is this happening?
The Build-Measure-LooksGood! Loop Read More »
Q: My manager keeps instructing me to build certain features that were decided on by management without my input. I’m not happy not to be consulted, and I disagree with many of these ideas, but my manager always presents them as a “must” and is not willing to challenge the decisions. What can I do?
Dealing with Top-Down Projects Read More »
There’s a popular notion that we should copy the playbooks of the most successful tech companies, aka Big Tech. The most obvious sources of inspiration are the FAANG companies: Facebook, Apple, Amazon, Netflix, and Google. So you may be told to Work Backwards like Amazon, use OKRs and 20% projects like Google, or organize according to
How To Learn From FAANG Read More »