Net Promoter Score – Helpful or Harmful? (part 1)
NPS has gained a status of one-metric-that-matters that it likely doesn’t deserve. Here’s some of the untold story of NPS.
Product Management
The Build-Measure-LooksGood! Loop
Experimentation is becoming more commonplace, but this positive development is often hampered by a common problem. I see company after company testing product ideas with users and customers, collecting the results, but then failing to take meaningful action — no parking of ideas or pivoting. I call this the Build-Measure-LooksGood! loop. Why is this happening? …
How To Learn From FAANG
There’s a popular notion that we should copy the playbooks of the most successful tech companies, aka Big Tech. The most obvious sources of inspiration are the FAANG companies: Facebook, Apple, Amazon, Netflix, and Google. So you may be told to Work Backwards like Amazon, use OKRs and 20% projects like Google, or organize according to …
How Much Product Discovery Is Enough?
A common question I get is when it is ok to stop validating a product idea and switch to delivery. It’s a natural question given the pressure product teams face to execute and launch. It’s also an important question. If we stop too early we may end up launching a bad idea (we’ve all been …
Working Better with Stakeholders — Three Key Techniques
Working with stakeholders can be tough. Whether it’s sales, marketing, PR, legal, or finance, these folks tend to have strong opinions about the product, and they are often more senior or more influential than you. They certainly are better at negotiation, escalation, and corporate politics. Your company is probably not offering good tools to deal with …
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Discovery is Not an Abstract Concept
These days everyone seems to be talking about transformation, product-based development, and discovery. And yet, I find that many people support these concepts in principle, but can’t truly believe they can work in their companies. They see them as theory, something very futuristic, hard to do, and abstract. I disagree, but instead of giving you …
The Most Important Thing
In a famous essay Martin Eriksson defined product management as “the intersection between the functions of business, technology and user experience.” While it’s flattering to imagine ourselves as the center of things, it’s also a strange way to define a role. Why do we need a function in an organization that is a composite of …
Your Roadmap Isn’t Really a Road Map
Roadmaps are a hotly debated topic these days. I regularly meet CPOs who try to ban this staple of product management altogether. This often worries and confuses the rest of the company. What’s wrong with roadmaps? Why can’t we just go on planning as we did since the 1970s? In this highly entertaining talk, Gojko …
ICE Scores – All You Need to Know
ICE (Impact, Confidence, Ease) is a popular idea prioritization method that has lately been getting some bad press. Some people openly warn against it as the worst thing you can do to your product. In this article I’ll explain why I think ICE is still a critical tool in the PM arsenal, and how to avoid …
Company Mindset – Mapping Out The Ultimate Challenge
When I talk to product teams and company leaders, one challenge comes up more than anything else: the mindset of the company. It seems that even in the 21st century many people feel that their companies are too top-down, sales-driven, output-focused, and traditional. This is a far-reaching problem. I see it in old businesses looking …
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