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Video: The Mechanics of Growth

This is a talk I gave summarizing what I consider to be the best practices for driving growth (often called “Growth Hacking”) based on my own experience leading growth in Gmail and on examples from hyper-growth companies like Facebook, AirBnB, and Instagram. Some of the things I touch on: Finding a North Star and/or One […]

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Case Study: How Fever uses A/B experiments and data analysis to double customer lifetime value

Last April mobile event discovery startup, Fever, invited me to help with its growth initiative. Fever helps users discover and book events — from parties to fashion, food and fitness. The service gained traction in Madrid, New York, London and other cities, generating over 3 million bookings last year, and reaching a unique monthly audience of over

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Building your project for learning AND execution

In tech we have huge bias for execution – building things and launching them fast and with the right quality. A million underwhelming launches later, we now know we should focus on something else: Learning — systematically discovering the right product, market and business model. All execution and no learning exposes you to launching a great product

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How People Perceive Value

And Why It Matters So Much for Your Product René Magritte Value for user (as opposed to value of a user) is a critically important product concept. Arguably it’s at the bottom of product/market fit, product design, growth, pricing, marketing, sales, customer satisfaction… Few things help products and services succeed more than injecting them with lots

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